BEAUTY Policies and FAQ's

Eyelash FAQ's

Tinting FAQ's

Waxing FAQ's

Microblading FAQ's

Powder Brows FAQ's

Lips FAQ's

Eyeliner FAQ's

Appointments


New clients ONLY, please arrive five minutes prior to your appointment. We also ask to check out the website prior to your appointment for tips, facts and general helpful information about your appointment.




Running Late??


If you find yourself running late give us a quick text or phone call. Chances are if you are only 5 to 10 minutes behind we can try our best to fit you in. We usually give a call at the five minute mark if you are running late.(Longer services may have to be shortened or reschduled)




Age Requirements


All clients 17 and under must bring a parent.




Where are you located?


We are located on the East side of Beautiful Abbotsford B.C. We very close to Mcmillan Elementary school. Please contact us for an appoitment and we will give you our address. Please note since we are an in home business we release the address once a client commits to an appoitment. Thank you for your understanding.




Cancellations


We understand that things come up, but we ask that you give us at least 12 hours notice before your scheduled appoitment time so we can offer another client the spot. If Appointment is Cancelled with less than 12 hours Notice, a $35 fee will be charged and need to be paid before your next appointment can be made. Please NOTE, if you need to cancel do to Respiratory Illness, colds, flu etc the Fee will be waived. Please do try to let me know as soon as you can if you are ill though.




No Shows :-(


Please be respectful of both our time :-).. just dont do it! If it happens for unforeesn reasons I will understand, but if you are a repeat offender our relationship will have to end :-)




Refunds...


There is a no refund policy at Locked Ink and Beauty Studio. If in any way there is an issue please speak with us so we may address any issue. Gift certificates expire six months from date bought. GIft certificates that are not used cannot be reimbursed for cash back. Once gift certificates are bought they must be used within six months of date purchased.




Kiddos


Children are only allowed for short (non lash appoitments). If your child is older and would like to sit outside the spa room in the family area they may. Children must stay quiet and seated inside and outside the spa rooms. We do have a TV and couch area where they may wait for you but your child will not be supervised so please make sure your child can be left alone for your brief appoitment. Thank you!




Walk In's


At this moment we do not take walk ins. All of our appointments are by appointment only to ensure great serviceand privacy for each of our clients.




Personal Belongings


Even though we are a small based business and dont foresee items getting lost or stolen we cannot be responsible for loss or damage of personal items. We recommend that you leave valuables at home.




Payment


We gladly accept Cash and On the spot Email Transfers. Mastercard, Visa, and American Express are accepted through Square for an additional $3.00 per transaction fee. We DO NOT take checks and cannot accept Debit cards at this time.





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